Lauren Rickersey

Lauren is a Special Counsel in the our Insurance & Health team and is based in the Brisbane office.

Lauren acts for both local and international insurers, and has a proven track record and extensive experience in professional indemnity, medical malpractice and health law. She is highly experienced in defending medical negligence claims and representing dentists, doctors, pharmacists, cosmetic laser skin treatment professionals and allied health professionals in relation to both litigated proceedings and complaints made to a range of professional bodies and boards.

She advises and prepares submissions for her health practitioner clients who are the subject of complaints made against them to the Health Care Complaints Commission, the Dental Council of New South Wales, the Australian Health Practitioner Regulation Agency, the Australian Human Rights Commission, the Pharmacy Council of New South Wales, the Pharmaceutical Regulatory Unit and other similar regulatory bodies.

Lauren also assists clients with responding to complaints and investigations arising out of clinical trials run by not-for-profit organisations.

Prior to joining BN in 2016, Lauren worked in insurance firms in Brisbane and London.

Lauren is the direct point of contact for BN’s Dental Assistance Line, providing 24/7 legal advice to dentists on matters including professional obligations, patient relationship management, potential disciplinary and litigated proceedings, and general enquiries such as practice management and provision of records. By spearheading this market leading value add offering, Lauren has assisted hundreds of dental professionals in minimising their exposure to professional risks.

“When health professionals receive complaints or claims from patients, I understand that their primary concern is the potential impact on their registration and reputation. I enjoy developing strong working relationships with health professionals when responding to complaints and claims. By working in close partnership together, we maximise the prospects of resolving disputes, ensuring no restrictions are imposed on their registration and that no adverse comments are made which might have a negative impact on their reputation.”

Lauren has a Bachelor of Laws and a Bachelor of Business (Marketing). Lauren is a member of the Medico-Legal Society of NSW Inc., Women In Insurance, Young Insurance Professionals (YIPs) and the NSW Claims Discussion Group (CDG).

"I enjoy developing strong working relationships with health professionals when responding to complaints and claims. By working in close partnership together, we maximise the prospects of resolving disputes, ensuring no restrictions are imposed on their registration and that no adverse comments are made which might have a negative impact on their reputation."